SMS India

IVR Service Provider in India

IVR stands for Interactive voice response, which is a technology that allows a computing device to interact with a human being by the means of voice or by using DTMF tones through a keypad. In the arena of telecommunication, an IVR allows customers to communicate with the company’s host system with the help of voice or speech recognition.

The further communication can be made through IVR dialogue. IVR can also respond to pre-recorded messages and guide the user on how to move further to resolve their hassles. Usually, IVR is brought into use, one a business has to deal with high volume of calls along with the purpose of outbound calling. In some ways, IVR is compared to predictive dialer but actually, IVR system is far more sophisticated and intelligent than predictive dialer.

IVR is utilized in many different ways, such as banking, e-commerce, weather forecast and news, etc. sometimes an automated attendant is also termed as IVR. But actually, IVR and automated attendant are two distinct terms with regard to their utilization and technology. Basically, an IVR gives a result whenever it gets an input, after thoroughly processing it whereas an automated attendant’s job is just to route calls.

After being successful IVR Solutions Provider in India, we are very well aware of the challenges which are likely to occur in the course of operation. In a country like India, where are not at ease with the technology and its terms, it is quite imperative for a service provider to get sort these issues out and bring them at ease with the technology. In India, one needs to sweet and simple in terms of procedure, so that more and more people can adopt that technology and start using it.

Our company has been IVR Service Provider in India for a long period. Our team at SMS India holds ample and vast experience in providing IVR service to the customers, especially the Indian Customers. SMS India’s IVR services are broad of 4 types;-
•    Toll-free number
•    Virtual number
•    Missed call service
•    IVR for SMS campaigning

Apart from these above-mentioned services we have also Hosted IVR Solutions in India, which were specially customized as per the needs of the client. The customized service is still being rendered successfully, with the help of our team which is quite smart in its work.

Horizons of IVR services in India is more likely to expand it, as growing economy always has a scope for this kind of services.

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Contact us

  • #Sector 49, Sohna Road, Gurgaon-122018
  • Sales : +91-87002 51679
  • Support : +91-70427 49070
  • Email: info@smscompanyindia.com

 

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+91-87002 51679